Returns & Exchanges

At Orleans Home Fragrances, we want you to be completely satisfied with your luxury scents. If you are not happy with your purchase, you may return unused and unopened items within 30 days of delivery for a full refund.

1

Initiate Your Request

Contact our customer support team with your order number and details of the product you wish to return to receive a Return Authorization.

2

Prepare the Package

Carefully pack the unused items in their original packaging to ensure they are protected from damage during transit.

3

Ship the Item

Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, a refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing